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FAQs

Frequently Asked Questions

Where do you ship to?


At this time, we only ship within the United States. We are working on expanding to more countries in the future.

How long does shipping take?


Our handling time is typically 1–3 business days, and our transit time is 3–10 business days. This means you can expect delivery within 4–13 business days in total, depending on your location.

View Shipping Policy

How do I track my order?


Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery status online.

Track Your Orders

What is your return and refund policy?


We accept returns for both defective and non-defective items within 75 days of delivery, as long as they’re in new, unworn condition. Return shipping is free. Please visit our Return & Refund Policy for full details.

How do I start a return or exchange?


Simply email us at info@loralisse.com with your order number and reason for return. Our team will guide you through the next steps and provide a return label.

What payment methods do you accept?


We currently accept PayPal for all purchases. Additional payment options will be available soon to better serve your preferences.

View Billing Terms and Conditions